Frequently Asked Questions
Everything you need to know about our gourmet confectionery and delivery services.
How should I store my chocolates to keep them fresh?
To maintain optimal flavor and texture, store your chocolates in a cool, dry place between 15°C and 18°C. Avoid refrigeration if possible, as condensation can cause 'bloom' and affect the appearance of the chocolate.
Do you offer international shipping for your products?
Yes, we ship our premium treats worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is your policy on returns for food items?
Due to health and safety regulations regarding perishable goods, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Are there vegan or gluten-free options available?
We offer a wide range of dietary-specific products, including vegan, dairy-free, and gluten-free selections. You can use our website filters to browse these specific categories easily.
Can I include a personalized message with my gift order?
Absolutely. During the checkout process, you will have the option to add a personalized gift message which we will print on a high-quality card and include inside your parcel at no extra cost.
How do you ensure the quality of chocolates during transit in warm weather?
During warmer months, we use specialized thermal packaging and ice packs to ensure your chocolates arrive in perfect condition without melting. We also monitor weather forecasts to determine the best shipping dates.