Returns & Refunds Policy
At Friars, we take great pride in the quality of our gourmet confectionery; however, if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our food products, returns must be initiated within 14 days of receipt, provided the packaging remains sealed and untampered.
Contact Customer Support
Email our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the items in their original, unopened packaging and ensure they are securely boxed to prevent damage during transit back to our facility.
Dispatch the Parcel
Affix the provided return label or address the package to our returns department, ensuring you obtain a proof of postage from your chosen courier.
Inspection and Refund
Once our quality control team verifies the condition of the returned sweets, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing